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Clarity offers the health insurance industry complete, efficient document management control, from creation through fulfillment, in any communication channel.

Using your data in its existing format, the Clarity Solution creates personalized communications that uniquely showcase the benefits of your plan and enhance sales opportunities. Our secure, well-organized system makes it simple to manage data in a way that makes the most sense for your business.


Clarity allows you to compose and manage various communications in one easy-to-use application. Designs can be added, deleted and modified in a
matter of seconds with the click of a mouse.


For print delivery, you can choose Clarity’s turnkey print production and fulfillment services, your in-house printer, or an outside vendor. Or skip the printing and deliver the document electronically. Whether the document is destined for print, online, or mobile presentment, you can be confident it will be perfect on arrival.


Serving the healthcare industry

The healthcare industry continues to experience rapid change through legislation like the Affordable Care Act. Clarity's products and services are a perfect fit to solve challenges that health plans face meeting new industry requirements for diverse member communications in a variety of media.

Pending changes in healthcare legislation, such as the new Medicaid eligibility criteria and health insurance exchanges, will cause a spike in enrollment and create an increased administrative burden on health plans to keep members informed of their coverage details. By simplifying the process of organizing, customizing and delivering complex communications, Clarity drastically streamlines a health insurance company’s internal communication process, while reducing implementation times at minimal investment.

Complete Control with the Clarity Solution

Clarity’s product solutions are web-based and allow for automated data file processing, materials creation, materials ordering, printing and fulfillment as well as inventory management. Material can be distributed electronically to the web or mobile devices
as well as via email. The secure application is available 24/7 wherever via the internet.

Robust web-based tools provide complete control over the design, management and
tracking of any healthcare materials including production controls (holds and overrides)
and reporting tools.

Key features include:

  • Processing of any data file format and layout, no standardization required.
  • Multi-level approval workflow process.
  • Administrative tools to manage users and security groups.
  • Unlimited customization and ability to change templates/designs within
    the application, reducing reliance on change requests or IT.
  • Incorporation of any branding, artwork or logos to customize information
    for groups or members.
  • Ability to create unlimited, exportable reports to analyze your distribution
    or production.
  • Ability to preview any communication pre- and post-production which is crucial
    for quality review and member services access.
  • Manipulate production by placing holds on any member or group and even
    override data to ensure every communication is 100% error-free and to avoid
    production delays from having to perform manual pulls of packages.
  • Tracking of file processing and order status to know when members have
    received their materials or if there were errors in the data exchange. Track
    packages through the mail with the integration of full-service intelligent mail
  • Ability to search for any available data item within the application, a helpful
    member service feature to quickly find information.
  • Ability to send all communications electronically to your member portals to allow
    for local access and printing.